Satisfying your customer requirements is the way to see if you are to stay in office. You want to strive to achieve the best by employing the best manufacturing practices to let you stay ahead of the competition. However, you cannot achieve this without shifting from ancient to cutting edge technologies that will allow you to submit your customers the best. ITSM Service Management serves this exact purpose. In today’s world, information technology provides exceptionally necessary services in every department of a business enterprise and each enterprise will realize enormous gains from information technology if it applies the best practices to enable it optimize its services to its customers. A service methodology framework on best practices in service management. The main aim of this is to ensure to deliver service to the right people at the right time. Also, delivery will not have an impact if not managed well hence proper management is key to maintaining your superior levels of service delivery for a long period. Many aspects of customer requirements are looked at and after the initial analysis, a strategy to facilitate the satisfaction of such services at both tactical and strategic level. This will help the organization has a durable picture of what it intents to do to satisfy its customers requirements. Since different organizations are at different levels of growth, they can employ a step by step approach to enable them integrate these best practices based at the level at which they are in. For instance, you cannot compare how companies of different sizes assess, compare, design and build a support system given the difference in resource levels. Those with stronger financial muscle and advanced level of growth have the ability to adopt these better than start ups and other small businesses. The whole thing is that businesses have the freedom to apply selective implementation at the level to which they feel comfortable with. The goals of ITSM-service management are many and varied. it includes the existing information technology infrastructure and services. It is used to develop the desired future information technology and service delivery platform that the company may require. Getting to the future results from where the company is currently operating is not an easy process. Hence it is vital to ascertain the resources necessary to attain that goal. Additionally it is also necessary that the procedures or steps that the business enterprise can adopt to achieve the results are followed. . However, to enable the business enterprise manage information technology for effective service delivery, the right people with the necessary knowledge and expertise are required. The integration of cutting edge information technology necessitates that the business continues to improve its processes step by step to enable it achieve the required efficiency level. The current level can be used as a base for studying what the business will need to support its operations in the coming years in terms of the technology and manpower. Attaining future service delivery goals require that the right path to be followed is drafted. Formulation of all the intended procedures, practices, and guidelines should also be done. The right technology should be invested in and also information technology should be integrated in all departments of the business. ITSM -service management is vital for the business survival especially during the time of fierce competition.